Account Registration
- Individual Client or Corporate Client? Which one should you choose?
- Why can't I find my country of residence when I try to register?
- How long does it take to open an account with Saracen Markets?
- Do Saracen Markets accept US Citizens as Clients?
- If I have verified my account in the past and my trading account has been deleted or dormant, should I verify my account again?
- Do I need to open a trading account manually after a successful registration?
- Can I use foreign phone number other than my country to verify my phone numbers?
Deposit & Withdrawal
- What is the minimum deposit?
- What is the minimum withdrawal?
- I have made a deposit, but the amount is not reflected in my trading account or USD Wallet. What should I do?
- Withdrawal Timeframe?
- How long does it take to receive the money after making a withdrawal request?
- Does Saracen Market have hidden fees for any deposit or withdrawal?
- How about Crypto deposit or withdrawal?
- Can I make a deposit or withdrawal from a 3rd party account?
- Can I transfer funds from my account to another client’s trading account?
- Can I transfer out money if I have an open position?
- How frequently can I make deposits or withdrawals?
- Where can I see the exchange rate?
Trading Account
- What account type do Saracen Markets offer?
- What is the difference between VIP and Pro accounts?
- What are the differences between a demo and a real trading account?
- Do Saracen Markets offer Cent or Micro accounts?
- Can I delete my trading accounts?
- Can I open more than one(1) trading account?
- What account currencies do you offer?
- What is an Islamic Account?
- What are the main features of an Islamic Account?
- Does Saracen Markets offer Islamic Accounts?
Trading Condition
- What is your spread? Do you offer fixed spreads at Saracen Markets?
- Do you have slippage on your platforms?
- Is it possible to lose more than I deposited? What happens if my account balance goes negative?
- What is Negative Balance Protection and how does it work?
- What trading techniques and strategies can I use?
- Do you allow hedging/scalping/news trading?
Introducing Broker
Questions on the partnership program (IB) by SaracenMarkets.
A Referral link is your unique code to register a new client under your account.
You can get your referral link in your Client Area. To do it, please proceed to the IB Menu from the main menu and choose the “Marketing Tools”, then “Links”. You will see your referral link to register a new account under “IB Links”.
The Partner mission (IB – Introducing Broker) is devoted to attracting clients willing to deposit and trade. By attracting clients, an IB can get a commission for his/her client’s trading.
To make your IB account work, your clients need to deposit money and close trading orders. The commission depends on the instrument traded, lot size, and account type. Visit the IB Menu page to see the commission rates per 1 lot.
In order to become an IB, you need to apply through the Help Desk or Customer Support.
MetaTrader 4
All questions mostly asked regarding MT4 platform.
You required to have information as Account Number / Login, Password and Server. Follow the instructions below.
- Click on “File” (top left corner in MetaTrader 4).
- Select “Login to Trade Account”.
- Enter the account number into the “Login” section.
- Enter a trading password (to be able to trade) or investor password (only for observation of activity; placing orders option will be switched off) to the “Password” section.
- Select the server name SaracenInc-Live or Demo from the list suggested at the “Server” section.
Note, you may require to re-login MT4 for all devices after changing the password. Please follow the step below.
- Log in to your Client Area using your e-mail and password.
- Navigate to ‘Accounts’ and select ‘Accounts Overview’
- Select your trading account number (from table LIVE ACCOUNTS / DEMO ACCOUNTS).
- Click the ‘Change’ button, select Send PIN via Email and Continue.
- Will send the pin to your email.
- Follow the instruction in the email to use the pin and get a new password.
For further assistance, please contact our Customer Support.
Yes, for sure. MT4 can be used on the macOS platform. Please navigate to Client Area and find Downloads from menu.
An “Invalid account” error indicates that you have entered incorrect login details. Please make sure that:
- You entered the account number
- You used the correct password
- You chose the correct server
If you’ve lost your trader password, you can restore it in your Client Area. Please refer to the first question.
No Connection indicates that you failed to connect to our server. You should do the following:
- Click on the bottom right corner of MT4 where it is showing No Connection and select “Re-scan servers”, or select the server with the lowest ping.
- If the server does not respond, close MT4 and restarts it again using “Run as Administrator” mode.
- Check your Firewall settings and add MT4 to the “allowed programs” or “exceptions” list.
If this doesn’t work, please contact our Customer Support.
Yes for all account types except Cent at your own risk.
Unable to find question and answer from this page? You can try to ask with our Customer Support representative or Contact Us